Introducing Sermo 2.0
Every conversation,
answered in your voice.
Voice and chat agents trained on your own transcripts so every reply lands the way your team would say it.
Pointed at your transcripts on Monday. Answering real customers by the end of the month.
Purpose-built agents
Where support usually breaks.
Most support volume is not simple. Sermo is built for the exceptions the refunds with conditions, the angry escalation, the policy edge case.
Shaped to your policy
Every reply follows the rules you already wrote — no improvising, no guesswork.
Learns from your own history
Feed it a year of tickets. It picks up your tone and your edge cases in hours, not quarters.
Escalates with context
When a human is needed, they get the full thread and a suggested next step.
Composer
Every conversation becomes structure. Sermo surfaces the patterns, drafts the policy, and shows you exactly what changed.
01
Point it at a channel
Pick voice, chat or both. Connect the queue and it starts taking live traffic the same day.
02
Set the guardrails
03
Branch the hard paths
04
Rehearse on real calls
05
Tune what it learns
New agent
Name — Ridgeline Support
Channel — Voice + Chat
Model — Sermo 2.0
Create agent
Continuous learning
Gets sharper every week.
Root-cause clustering
Groups thousands of tickets into the handful of problems actually driving them.
Suggested policy edits
Proposes the wording change, shows the projected impact, waits for your approval.
Ships safe fixes itself
Applies the low-risk improvements automatically and logs every change.
Signal
Sermo reads every conversation, finds the root causes behind your volume, and tells you which fix removes the most tickets.
Root causes ranked by ticket volume
Projected impact before you ship
One-click rollout to every agent
Natural voice
It hears tone, not just words.
One voice, every market
Choose the voice, set the pace, keep it identical across every market you serve.
Built for interruptions
Customers cut in mid-sentence. Sermo stops, listens, and picks the thread back up.
No awkward pauses
Replies land fast enough that it feels like a conversation, not a queue.
Integrations
Plugs into the stack you already run.
Sermo reads from your helpdesk, CRM and docs — then writes the resolution back where your team already works. No migration, no rip-and-replace.
Live sync
v2.0
Connected sources
41
Sync latency
240ms
Events today
1.2M
Get started
Ready to hear what your support could sound like?
We will build you a working agent on your own transcripts — and show you the numbers before you commit to anything.