Platform
Four products. One voice running through all of them.
Every part of Sermo trains on the same transcripts, so a customer gets the same answer whether they call, chat, or never reach a person at all.
Voice agents
Agents that answer the phone in your own cadence — pauses, corrections and all — and hand over to a person the moment they should.
Sub-second responses on live calls
Barge-in and interruption handling
Warm handoff with full context
Chat agents
The same agent in the web widget, your help centre and every inbox — answering in the phrasing your team already uses.
Replies drafted from your own threads
Knows when to stop and escalate
Drop-in widget or full API
Composer
Build an agent the way you would brief a new hire: describe the job, set the policies, and watch it work before anyone talks to it.
Five guided steps, no scripting
Policies you can read in plain English
Rehearse on real calls before launch
Signal
Sermo reads every conversation, finds the root causes behind your volume, and tells you which fix removes the most tickets.
Root causes ranked by ticket volume
Projected impact before you ship
One-click rollout to every agent
Get started
Ready to hear what your support could sound like?
We will build you a working agent on your own transcripts — and show you the numbers before you commit to anything.