Integrations
It reads your stack, then writes the answer back.
Sermo pulls context from the helpdesk, CRM, docs and commerce tools your team already works in — then returns the resolution to the same thread, in the same voice. No migration, no rip-and-replace.
Directory
Forty-one connectors, one shared memory.
Every connector reads and writes through the same transcript store, so an answer given in chat is the answer your phone agent gives an hour later.
Live
Zendesk
Reads tickets, macros and side conversations, then writes the resolution back to the same ticket.
Helpdesk
Live
Intercom
Answers in the Messenger using the phrasing your team already saved as replies.
Helpdesk
Live
Salesforce
Pulls account, entitlement and case history so the agent knows who it is talking to.
CRM
Live
HubSpot
Checks lifecycle stage and open deals before it promises anything about billing.
CRM
Live
Slack
Escalates to the right channel with the transcript, the customer and the suggested fix attached.
Comms
Live
Microsoft Teams
The same escalation path for teams that live in Teams instead of Slack.
Comms
Live
Notion
Treats your internal docs as policy — cited in the answer, never paraphrased.
Knowledge
Beta
Confluence
Indexes runbooks and keeps every citation pointed at the page that was actually read.
Knowledge
Live
Shopify
Looks up orders, fulfilment and refunds before it commits to a delivery date.
Commerce
Live
Stripe
Confirms charges, disputes and refund state so billing answers match the ledger.
Commerce
Beta
Snowflake
Streams conversation outcomes into the warehouse your reporting already runs on.
Data
Live
Okta
SCIM provisioning and SSO, with agent permissions mapped to your existing groups.
Identity
How the sync works
One pipe in, one pipe out.
Connectors are not exports. Nothing is copied into a second system you then have to keep in step.
Reads on every event
A new ticket, message or order shows up and Sermo picks up the change within a second, pulling the surrounding context with it.
Writes back in place
The resolution lands on the original ticket, thread or order note. Nobody copies an answer from one tab into another.
Scoped to your policy
Field-level scopes, per-connector permissions and a full audit trail of everything an agent read or wrote.
Build your own
If it has an API, Sermo can read it. Point a webhook at the events you care about and the agent treats your service like every other connector on this page.
REST and webhook endpoints, both directions
Sandbox keys with scoped field access
Typed events, versioned and replayable
webhook · events
200 OK
POST
/v1/events/ticket.created
0.2s
GET
/v1/context/order
0.4s
POST
/v1/resolution.write
1.1s
GET
/v1/policy/refunds
1.4s
Get started
Ready to hear what your support could sound like?
We will build you a working agent on your own transcripts — and show you the numbers before you commit to anything.