Everything the agent knows, written down.

Connect a source, point Sermo at your transcripts and have a working agent answering by the afternoon.

Brief an agent the way you would brief a new hire: the job, the policies, and when to stop and escalate.

Latency budgets, barge-in handling, warm handoff and how phone numbers route to the right agent.

Widget install, help-centre embedding, and answering from the saved replies your team already wrote.

Every supported integration, the fields it reads, and exactly what it writes back where.

Root-cause clustering, volume reporting, and rolling a single fix out to every agent at once.

REST endpoints, webhook events, rate limits, error codes and the versioning policy.

Data residency, retention windows, SSO and SCIM, and what lands in the audit trail.

Every release, what changed, and whether you need to do anything about it.